July 31st, 2019
Initial Enquiry: TSG were contacted by the customer’s Specialist Rehabilitation Case Manager who was looking for a bathroom solution for her elderly patient who was suffering from a spinal cord injury after an accident and was currently wheelchair bound.
The long-term nature of the customers injuries and a rehabilitation plan were still to be determined and it was unclear at this point whether permanent adaptation to the home would be needed. Who would be responsible for any future changes and support was also in question due to legal and insurers involvement in the accident.
Customer Circumstance: The customer was unable to access the front of her house due to narrow doorways and was therefore restricted to living, washing and using toilet facilities in the lounge at the back of her property, a room which overlooked the garden. The Case Manager was keen to improve her patients living environment and restore some dignity by providing a separate wet room and an area which could be used as a kitchenette.
August 2nd, 2019
TSG Survey: Our Service Team Manager met with the customer and her daughter, at the property to carry out a site survey of the area and available space. He also spoke to the family to understand the current situation, to ascertain what they wanted to achieve.
The customer really wanted separate bathroom facilities, so she no longer had to use a commode. She was also keen to have an accessible area where a sink and worktop could be provided so that she could make drinks and microwave meals occasionally. She was also keen to get into her garden, another area that had been inaccessible to her.
TSG Solution: TSG provided plans for a 4m x 2m wet room with a separate utility space including a larger kitchen sink and worktop area that was wheelchair friendly. The wet room would be accessible from the rear of the property and to deal with different heights between the property and garden a lift and ramp would also be provided. This also provided the customer with access to her wet room, kitchenette and garden.
August 9th, 2019
Outcome: TSG were able to install and commission the wet room and kitchenette in one day, within a week of the plans being agreed. This gave the customer the freedom and dignity she so wanted with a matter of days.
Had our solution not been available, the customer would for the foreseeable future be limited to living in one room which was neither fit for purpose or beneficial to the customers long-term recovery.
Case Manager – “The TSG team have been wonderful in their prompt response and the amount of time they spent with the client was wonderful.”