June 13th, 2019
Initial Enquiry: We were contacted by the Occupational Therapist (OT) to see if we could help one of her clients, a child with spina bifida. The child needed to move to her grandparents property as quickly as possible, but their home was not currently adapted or suitable for the child due to the bathroom and bedroom facilities on offer.
TSG had recently piloted their Modular Wet Rooms with several insurance companies’ customers and had received very positive feedback. The flexible and scalable nature of the Modular Pods meant that with just a few changes to the interior layout, the Pod could be adapted to become separate rooms. As a result, we believed we could create a quick solution to meet the OT’s needs whilst a long-term solution was planned.
June 18th, 2019
TSG Solution: Our Service Team Manager met with all the involved parties: OT, Local Authority (LA) and grandparents at their property. We gained a full understanding of what the grandparents and child needed, alongside conducting a detailed site survey of the outside space to assess what we could provide given the available space.
June 21st, 2019
Detailed plans where provided to the OT which included a 3m x 2m wide link corridor which would provide direct access from the house into the Modular Pod’s bedroom. The 3m x 3m bedroom would include a window with blind, carpet tiled floor and additional plug sockets (required for adjustable bed). This area would lead via a doorway to a 3m x 3m wet room which would include a shower, seat and grab rails, basin and toilet, again with support rails.
The OT requested some minor alterations to the inside layout, which we were able to accommodate. The plans and quote for the installation and hire of the Modular Pod was then passed on to the LA for approval.
July 15th, 2019
Outcome: TSG were asked to construct and fully commission the Modular Bathroom and Bedroom Pod before a deadline date of 23rd July. The full Pod was built in one day with enough time to address any snagging or minor changes required – on this occasion that only involved relocating a socket panel.
Our temporary facilities provided an interim solution whilst the house was permanently adapted. Without the temporary bedroom and bathroom, the child would have had to remain in the care of the local authority or suitable alternative accommodation for all the family would have needed to be sought, which would have proved difficult, expensive and meant more disturbance for the family.
OT – “I’ve been there this afternoon when my client moved in. The Pod is great! The space is perfect, and we were able to use a mobile hoist with hospital bed easily. Thank you so much.”
LA – “I have to say, I was impressed with the Pods when I went to visit a few weeks ago and I know the child also was. Without it I do not know how she would have been able to move in and live with grandparents.”
Customer – “I cannot thank you all enough, the speed of organisation and build has been staggering and the team who attended the property have all been outstanding.”
July 31st, 2019
Initial Enquiry: TSG were contacted by the customer’s Specialist Rehabilitation Case Manager who was looking for a bathroom solution for her elderly patient who was suffering from a spinal cord injury after an accident and was currently wheelchair bound.
The long-term nature of the customers injuries and a rehabilitation plan were still to be determined and it was unclear at this point whether permanent adaptation to the home would be needed. Who would be responsible for any future changes and support was also in question due to legal and insurers involvement in the accident.
Customer Circumstance: The customer was unable to access the front of her house due to narrow doorways and was therefore restricted to living, washing and using toilet facilities in the lounge at the back of her property, a room which overlooked the garden. The Case Manager was keen to improve her patients living environment and restore some dignity by providing a separate wet room and an area which could be used as a kitchenette.
August 2nd, 2019
TSG Survey: Our Service Team Manager met with the customer and her daughter, at the property to carry out a site survey of the area and available space. He also spoke to the family to understand the current situation, to ascertain what they wanted to achieve.
The customer really wanted separate bathroom facilities, so she no longer had to use a commode. She was also keen to have an accessible area where a sink and worktop could be provided so that she could make drinks and microwave meals occasionally. She was also keen to get into her garden, another area that had been inaccessible to her.
TSG Solution: TSG provided plans for a 4m x 2m wet room with a separate utility space including a larger kitchen sink and worktop area that was wheelchair friendly. The wet room would be accessible from the rear of the property and to deal with different heights between the property and garden a lift and ramp would also be provided. This also provided the customer with access to her wet room, kitchenette and garden.
August 9th, 2019
Outcome: TSG were able to install and commission the wet room and kitchenette in one day, within a week of the plans being agreed. This gave the customer the freedom and dignity she so wanted with a matter of days.
Had our solution not been available, the customer would for the foreseeable future be limited to living in one room which was neither fit for purpose or beneficial to the customers long-term recovery.
Case Manager – “The TSG team have been wonderful in their prompt response and the amount of time they spent with the client was wonderful.”